Compliments, Complaints & Compliance Hotline

Ability Beyond > Compliments, Complaints & Compliance Hotline

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Compliments, Complaints & Compliance Hotline

Do you have a compliment, complaint or a compliance concern?
You have a responsibility to report it. Ability Beyond respects anonymous reporting, open door communication and no retaliation. (Compliance Policy #251-ETH Open Door- No Retaliation Compliance Plan)

Please contact us! Your feedback is important and will help ensure that the best possible services are provided.

Contact Information
Phone: (203) 826-3055
Toll-free: (888) 832-8247 ext. 3055
Email: complimentcomplaint@abilitybeyond.org

Compliance Form

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Do you have a Compliment or Complaint?
Name (optional)
First Last
Date of Occurance
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What is your Compliment?
What is your Complaint?
Is there a staff member that you would like to acknowledge?
Is there a staff member that you would like to tell us about?
Can we contact you?
What is the best way to contact you?
Email*
In order for us to be able to capture your information, an email address is required. If you wish to remain anonymous, please use anonymous@abilitybeyond.org in this field.
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Can we use your comments in our fundraising efforts?
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Ability Beyond’s Compliance Committee and Compliance Plan is focused on ensuring that our organization follows ethical business practices and standards.

The role of The Compliance Committee:

To identify business practice risks that our organization faces and advise on them.
To design and implement controls to protect our organization from those risks.
To monitor and report on the effectiveness of those controls in the management of our organization’s exposure to risks.
To resolve compliance issues as they occur.
To advise the agency on rules and controls.

Compliance Committee members:

Heidi Chelednik: Services Director (CT Licensed Residential & Young Adult)

Jennifer Colavito: Associate Project Manager

Donna Mallet: Director of Nursing & Therapy Services

Tanya Medve: Services Director (CT Independent Living & In Home)

Carrie O’Connell: Services Director (CT & NY Day & Work, Car.Devel & RFA)

Patrick Queenan, Ph.D: Director Clinical Services & Quality Improvement (Compliance Officer)

Jacqueline Reina, Ph.D: Services Director (NY Residential & Article 16 & 28 Clinic)

Louise Vincennie: Manager Quality and Compliance

ADHOC Members

Amy Brown/Controller: Subject Matter Expert (SEM)

Lori Pasqualini/CFAO: Subject Matter Expert (SEM)

Jane Davis/CEO: Subject Matter Expert (SEM)

Employee Responsibility in relation to Compliance:

It is the expectation that ALL employees of Ability Beyond will comply with the agency’s Policies & Procedures.
Policies related to “Employee Responsibility” focus on the ability to act according to the rules set forth.
Reporting a Corporate Compliance Concern is the responsibility of ALL employees.